Position:                    Shift Supervisor (Stroud)

Summary:

Responsible for overall operation of the casino gaming machine department according to the casino policy, procedures, and standards in compliance with all regulations.

Essential Duties and Responsibilities: The following is a summarized list of the responsibilities. However, other duties may be assigned as deemed necessary by reporting senior.**

• Ensures that the highest possible standards of guest services and employee relations are maintained and carried out in fair and equitable manner.
• Directs placement of employees for on the job training and assists in conducting training.
• Responsible for verifying and ensuring pay outs of large jackpots and fills are properly executed.
• Monitors job performance progress of employees and provides feedback on same to aid the employee in developing and enhancing skills.
• Maintain knowledge of all gaming machines operations in order to identify and correct minor machine malfunctions and report malfunctions to the appropriate personnel
• Conducts investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls.
• Promotes all departmental and property-wide promotions.
• Initiates and maintains communication with subordinates, employees, management, and other departments
• Encourages mutual respect, dignity and integrity with all employees by setting positive examples at all times.

Minimum Qualification Requirements:

• Ability to perform assigned duties in highly interruptive conditions and constant pressure.
• Must have strong interpersonal skills
• Must be able to compute mathematical totals quickly and accurately
• Excellent verbal communication and customer service skills
• Must be able to handle a fast-paced environment

Working Environment and Conditions:

• Must be able to work various shifts, weekends, and holidays
• Significant exposure to a smoke-filled, noisy environment
• Standing for extended periods of time